Buyer support
Synrows publishes Synrows, a desktop database workspace with optional Synrows Cloud AI.
- Email: [email protected]
- Phone:
- Website: https://synrows.app
- Cloud status: api.synrows.app/api/health
What we can help with
- Cloud Pro billing, receipts, and subscription changes
- Refund requests (see our Refund Policy)
- Device registration and Synrows Cloud connectivity
- Bug reports and feature requests
- Team and volume licensing inquiries
Paddle billing support
Cloud Pro subscriptions are sold through Paddle as Merchant of Record. For payment receipts, subscription management, or billing disputes, you can also use the links in your Paddle purchase email or visit paddle.net.
Complaints
If you are not satisfied with our response, email [email protected] with “Complaint” in the subject line. We aim to acknowledge complaints within 2 business days and provide a substantive response within 10 business days.
If your complaint is not resolved to your satisfaction, you may contact Paddle directly at paddle.net for orders placed through Paddle checkout.
Feedback form
You can also send feedback from the homepage feedback form without creating an account.